Delivery Partner Privacy Policy

Welcome to the Express Foodie Delivery Partner Privacy Policy.

This Privacy Policy ("Privacy Policy" or "Policy") explains how EXPRESS FOODIE LLP ("Express Foodie", "we", "our" or "us") collects, uses, stores, shares, protects and otherwise processes the personal information of individuals who register for, access or use the Express Foodie Delivery Partner Platform.

This Privacy Policy applies to every individual who applies to become, registers as or acts as a Delivery Partner through the Express Foodie platform, including prospective Delivery Partners, active Delivery Partners and former Delivery Partners, to the extent applicable.

Express Foodie is committed to protecting the privacy, confidentiality and security of the information entrusted to us. We recognize the importance of responsible data handling and process personal information in accordance with applicable laws, this Privacy Policy and our internal security practices.

This Privacy Policy describes the categories of information we collect, the purposes for which such information is processed, the circumstances in which it may be shared, the safeguards we implement to protect it and the rights available to Delivery Partners under applicable law.

This Privacy Policy should be read together with the Delivery Partner Terms & Conditions and any other applicable Express Foodie policies, agreements or notices published by Express Foodie from time to time.

Nothing contained in this Privacy Policy changes or limits any rights or obligations established under applicable law.

This Privacy Policy is issued by:

EXPRESS FOODIE LLP

LLPIN: ACY-6617

Registered Office:
Govindgarh (Jaipur)
Rajasthan – 303712
India

Website:
https://www.expressfoodie.in

Support Email:
support@expressfoodie.in

Privacy Email:
privacy@expressfoodie.in

For the purposes of this Privacy Policy, EXPRESS FOODIE LLP is responsible for determining the purposes and means of processing personal information collected through the Express Foodie Delivery Partner Platform, except where applicable law provides otherwise.

This Privacy Policy applies to personal information collected through the official Express Foodie Delivery Partner ecosystem, including, where applicable:

• Express Foodie Delivery Partner Mobile Application.
• Delivery Partner onboarding process.
• Delivery Partner verification process.
• Delivery Partner account.
• Delivery Partner support services.
• Official Express Foodie communication channels.
• Website features intended for Delivery Partners.
• Other services operated by EXPRESS FOODIE LLP that expressly refer to this Privacy Policy.

This Privacy Policy applies only to information processed by Express Foodie in connection with Delivery Partner services.

It does not apply to:

• Customer Privacy Policy.
• Restaurant Partner Privacy Policy.
• Third-party websites, applications or services that are not operated or controlled by Express Foodie.
• Third-party payment providers, government authorities or other independent organisations that process personal information under their own privacy policies.

Where third-party services are used, their processing of personal information will be governed by their respective privacy policies and applicable terms.

Express Foodie is committed to handling personal information responsibly, transparently and securely.

We process personal information only for legitimate business, operational, contractual, legal and security purposes connected with the operation of the Express Foodie Delivery Partner Platform.

We implement reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse or destruction.

Access to personal information is limited to authorized personnel, service providers and other parties who require such access for legitimate business purposes or where disclosure is otherwise permitted or required by applicable law.

Express Foodie continuously reviews and improves its privacy and security practices to help maintain the confidentiality, integrity and availability of personal information processed through the Delivery Partner Platform.

While reasonable security measures are implemented, no method of electronic transmission, storage or processing can be guaranteed to be completely secure. Accordingly, Express Foodie cannot guarantee absolute security of information.

This Privacy Policy applies to the processing of personal information relating to Delivery Partner services made available by Express Foodie, including, where applicable:

• Delivery Partner registration.
• Account creation and management.
• Identity and business verification.
• Delivery Partner onboarding.
• Delivery operations.
• Order management features.
• Attendance and work status features.
• Location-enabled delivery services.
• Earnings and settlement services.
• Customer support.
• Safety and security features.
• Platform communications.
• Training materials and educational resources.
• Performance-related platform features.
• Compliance, fraud prevention and security measures.
• Other Delivery Partner services introduced by Express Foodie from time to time.

The availability of particular services or platform features may vary depending on business requirements, operational needs, geographic location or future platform developments.

This Privacy Policy becomes effective from the date published by EXPRESS FOODIE LLP on the official Express Foodie platform.

Express Foodie may revise, update or modify this Privacy Policy from time to time to reflect changes in applicable laws, regulatory requirements, platform functionality, operational practices, technological developments or legitimate business requirements.

The most recent version of this Privacy Policy shall replace all previous versions and will apply from its stated effective date.

Delivery Partners are encouraged to review this Privacy Policy periodically to remain informed about how their personal information is collected, used and protected.

By applying to become a Delivery Partner, submitting onboarding information, creating a Delivery Partner account, accessing or using the Express Foodie Delivery Partner Platform or continuing to use the Platform after this Privacy Policy becomes effective, you acknowledge that you have read and understood this Privacy Policy.

You further acknowledge that your personal information may be collected, used, stored, disclosed and otherwise processed in accordance with this Privacy Policy, the Delivery Partner Terms & Conditions and applicable laws.

If you do not agree with this Privacy Policy, you should not register as a Delivery Partner or continue using the Express Foodie Delivery Partner Platform.

To provide, operate, maintain and improve the Express Foodie Delivery Partner Platform, EXPRESS FOODIE LLP may collect, receive, generate, verify or otherwise process information relating to Delivery Partners.

The information collected may be provided directly by the Delivery Partner, generated through the use of the Platform, obtained during onboarding or verification, received from authorized third parties or automatically collected through the Delivery Partner Mobile Application and related services.

The categories of information described in this section may vary depending on the services used, platform features enabled, legal requirements or operational needs.

Express Foodie collects only the information that is reasonably necessary for legitimate business, operational, contractual, security, fraud prevention and legal compliance purposes.

During onboarding, account creation or while using the Platform, Express Foodie may collect personal identification information, including where applicable:

• Full name.
• Date of birth.
• Gender, where voluntarily provided or legally required.
• Mobile number.
• Email address, where provided.
• Residential or correspondence address.
• Emergency contact details, where applicable.
• Passport-size photograph or profile photograph.
• Selfie or identity verification photograph.
• Other identification information reasonably required for onboarding, verification or compliance purposes.

Delivery Partners are responsible for ensuring that all information provided is accurate, complete and kept up to date.

To verify the identity of Delivery Partners and comply with applicable legal or operational requirements, Express Foodie may collect information relating to identity verification, including where applicable:

• Aadhaar Card.
• PAN Card.
• Driving Licence.
• Government-issued identity documents.
• Identity verification photographs.
• Verification status.
• Information required to complete onboarding or subsequent verification.

Identity verification information may be reviewed manually or through authorized verification processes.

Identity verification photographs and selfies are collected solely for identity verification, onboarding, fraud prevention and security purposes. EXPRESS FOODIE LLP does not use such photographs or selfies for facial recognition profiling, biometric identification or any similar purpose unless expressly required by applicable law or introduced as a future platform feature with appropriate notice and, where required, applicable consent.

Where delivery services require the use of a vehicle, Express Foodie may collect information relating to the vehicle used for deliveries, including:

• Vehicle type.
• Vehicle registration number.
• Vehicle brand.
• Vehicle model.
• Vehicle colour.
• Registration Certificate (RC).
• Vehicle photographs.
• Insurance information, where applicable.
• Other vehicle-related information reasonably required for delivery operations or verification.

Delivery Partners remain responsible for ensuring that the information provided remains valid and accurate.

For settlement, accounting and payment processing purposes, Express Foodie may collect financial information including, where applicable:

• Bank account holder name.
• Bank account number.
• IFSC code.
• UPI ID, where supported.
• Payment preference.
• Settlement records.
• Earnings records.
• Transaction history.
• Other financial information reasonably necessary for payment processing, settlement or legal compliance.

Financial information is processed only for legitimate financial and operational purposes.

Because delivery services depend on location, Express Foodie may collect location information from the Delivery Partner Mobile Application where appropriate permissions have been granted.

Location information may include:

• Real-time location.
• Background location.
• Approximate location.
• GPS coordinates.
• Route information.
• Delivery-related movement.
• Service area information.
• Location history generated during delivery activities.

Location information may be collected only when reasonably necessary for providing delivery services, safety, fraud prevention, operational management, customer support or legal compliance.

Location information is not collected for purposes unrelated to the operation of the Express Foodie Delivery Partner Platform.

When the Delivery Partner uses the Platform, certain technical information may be collected automatically, including:

• Device model.
• Device manufacturer.
• Operating system version.
• Application version.
• Device identifiers, where permitted by applicable law.
• Internet Protocol (IP) address.
• Network information.
• Language preferences.
• Time zone.
• Crash reports.
• Error logs.
• Diagnostic information.
• Other technical information reasonably necessary for maintaining the Platform.

This information helps improve application stability, performance and security.

Depending on the features used by the Delivery Partner, the Express Foodie Delivery Partner Mobile Application may request access to certain device permissions, including:

• Location.
• Camera.
• Photos and media storage.
• Notifications.

Additional permissions may be requested in future versions of the application where necessary for new features or services.

The purpose of each permission is explained when requested by the application or in the relevant sections of this Privacy Policy.

Granting or denying certain permissions may affect the availability or functionality of specific Platform features.

While using the Platform, Express Foodie may generate or collect operational information including:

• Account status.
• Onboarding status.
• Verification status.
• Attendance records.
• Online and offline status.
• Order activity.
• Delivery activity.
• Pickup and delivery timestamps.
• Earnings records.
• Incentive records.
• Performance-related records.
• Customer ratings and feedback.
• Support interactions.
• Training completion records, where applicable.
• Other operational records generated through use of the Platform.

Such information is generated as part of the normal operation of the Delivery Partner Platform.

Where Delivery Partners communicate with Express Foodie, information relating to such communications may be collected, including:

• Customer support requests.
• Emails.
• Chat communications.
• Complaint records.
• Feedback.
• Call records, where legally permitted.
• Attachments voluntarily submitted.
• Other correspondence relating to Platform services.

This information may be used for support, dispute resolution, quality improvement, training, fraud prevention and legal compliance.

Express Foodie may receive limited information relating to Delivery Partners from authorized third parties where legally permitted or operationally necessary, including:

• Identity verification service providers.
• Payment service providers.
• Banking partners.
• Government authorities.
• Law enforcement agencies.
• Business partners.
• Other authorized service providers engaged by Express Foodie.

Any such information will be processed in accordance with applicable laws and this Privacy Policy.

Express Foodie does not intentionally collect personal information that is not reasonably required for providing Delivery Partner services, complying with applicable laws or maintaining the security and integrity of the Platform.

Where additional categories of information become necessary due to future platform features, legal requirements or operational improvements, this Privacy Policy may be updated accordingly.

To provide, operate and secure the Express Foodie Delivery Partner Platform, the Express Foodie Delivery Partner Mobile Application may request access to certain device permissions that are necessary for specific platform features.

Each permission requested by the application is used only for legitimate operational, security or service-related purposes connected with the Delivery Partner Platform.

Express Foodie requests only those permissions that are reasonably necessary for providing Delivery Partner services. Certain platform features may not function correctly if the required permissions are denied, restricted or withdrawn.

The permissions described in this section may change if new platform features are introduced in future versions of the application. Where additional permissions become necessary, they will be requested through the application and this Privacy Policy may be updated where appropriate.

The Express Foodie Delivery Partner Mobile Application requests location permission because delivery services depend upon accurate location information.

Subject to the permissions granted by the Delivery Partner, location information may be used for purposes including:

• Supporting delivery operations.
• Displaying navigation and delivery routes.
• Facilitating live delivery tracking.
• Verifying pickup and delivery activities.
• Determining service area availability.
• Supporting attendance or availability features.
• Improving delivery efficiency.
• Assisting customer support.
• Preventing fraud and unauthorized platform activity.
• Complying with applicable legal or operational requirements.

Location information is collected only to the extent reasonably necessary for providing Delivery Partner services and in accordance with this Privacy Policy and applicable law.

Background location is used only where required for active delivery operations or other legitimate operational purposes supported by the Platform.

The Express Foodie Delivery Partner Mobile Application may request access to the device camera where required for platform features.

Camera access may be used for purposes including:

• Identity verification.
• Selfie verification during onboarding or account verification.
• Capturing photographs of required documents.
• Uploading profile photographs.
• Capturing delivery-related images where supported by the Platform.
• Supporting customer support, dispute resolution or fraud prevention where applicable.

Camera access is used only when initiated by the Delivery Partner or where required by a specific platform feature.

Photos selected by Delivery Partners are uploaded only when the Delivery Partner voluntarily chooses to upload them through the Platform.

Express Foodie does not use camera permission to continuously monitor or record Delivery Partners.

The Express Foodie Delivery Partner Mobile Application may request permission to send notifications in order to provide important platform-related communications.

Notifications may include:

• New order notifications.
• Delivery-related updates.
• Account notifications.
• Security alerts.
• Verification requests.
• Settlement or earnings notifications.
• Support responses.
• Platform announcements.
• Policy updates.
• Other service-related communications.

Disabling notifications may affect the timely receipt of important operational or security-related information.

As of the effective date of this Privacy Policy, the Express Foodie Delivery Partner Mobile Application does not intentionally request or use permissions relating to:

• Contacts.
• Call Logs.
• Phone.
• SMS.
• Microphone.
• Calendar.
• Music and Audio.
• Nearby Devices.
• Body Sensors.
• Health Data.
• Any other device permissions not required for the operation of the Delivery Partner Platform.

If future platform features require additional permissions, Express Foodie will request such permissions through the application and, where appropriate, update this Privacy Policy.

Delivery Partners may grant, deny, modify or withdraw application permissions at any time through the settings of their mobile device, subject to the functionality provided by the device operating system.

However, restricting or disabling certain permissions may limit the availability or functionality of specific features of the Express Foodie Delivery Partner Platform.

For example, disabling location permission may affect delivery operations, navigation, order assignment, attendance features or other location-dependent services, while disabling camera permission may prevent identity verification or document submission through the application.

Express Foodie cannot control permission settings configured by Delivery Partners through their device or operating system.

Where a required permission is unavailable, certain Platform services may remain unavailable until the necessary permission is restored.

EXPRESS FOODIE LLP uses the information collected from Delivery Partners only for legitimate business, operational, contractual, security, legal and regulatory purposes related to the operation of the Express Foodie Delivery Partner Platform.

The information may be used to provide Platform services, verify Delivery Partner identities, facilitate delivery operations, process settlements, improve Platform functionality, maintain security, prevent fraud, provide customer support and comply with applicable legal obligations.

Express Foodie processes personal information only to the extent reasonably necessary for the purposes described in this Privacy Policy and in accordance with applicable laws.

Information collected during registration and onboarding may be used to:

• Create and maintain Delivery Partner accounts.
• Complete onboarding procedures.
• Verify account ownership.
• Activate eligible Platform services.
• Maintain accurate account records.
• Update account information where required.
• Authenticate Delivery Partner access to the Platform.
• Manage account lifecycle activities.

Express Foodie may also use such information to communicate onboarding status, verification outcomes and other account-related notifications.

Identity-related information may be used to:

• Verify the identity of Delivery Partners.
• Confirm eligibility to use the Platform.
• Prevent impersonation or unauthorized account creation.
• Detect fraudulent or suspicious activities.
• Support regulatory compliance.
• Maintain accurate verification records.
• Respond to lawful verification requests from competent authorities where required.

Verification processes may be conducted during onboarding or at any later stage where operationally necessary or legally required.

Information generated through the Delivery Partner Platform may be used to:

• Facilitate delivery-related services.
• Manage active delivery activities.
• Display relevant delivery information.
• Coordinate delivery operations.
• Monitor order progress.
• Improve delivery efficiency.
• Maintain operational records.
• Resolve operational issues.
• Support service quality improvement.

Operational information is used solely for legitimate Platform operations and related business purposes.

Operational information may be processed to:

• Maintain attendance records.
• Record Platform activity.
• Maintain service availability records.
• Generate operational reports.
• Support performance analysis.
• Improve Platform reliability.
• Maintain business records.
• Support internal operational management.
• Facilitate dispute resolution where necessary.

Such information forms part of the normal operation of the Delivery Partner Platform.

Financial information may be processed to:

• Calculate eligible earnings.
• Process payment settlements.
• Maintain transaction records.
• Generate settlement reports.
• Support accounting processes.
• Prevent payment errors.
• Investigate settlement discrepancies.
• Comply with financial, taxation and audit requirements.
• Maintain accurate financial records.

Settlement-related information may also be retained for accounting, audit, fraud prevention and legal compliance purposes.

Information collected through the Platform may be used to:

• Protect Delivery Partner accounts.
• Detect unauthorized access.
• Prevent fraud and misuse.
• Investigate suspicious activities.
• Protect Platform infrastructure.
• Monitor security events.
• Maintain system integrity.
• Prevent abuse of Platform services.
• Respond to cybersecurity incidents.
• Protect customers, Restaurant Partners, Delivery Partners and Express Foodie.

Express Foodie continuously works to maintain appropriate administrative, technical and organizational safeguards for protecting Platform information.

Information may be used to:

• Respond to support requests.
• Investigate reported issues.
• Resolve complaints.
• Provide technical assistance.
• Communicate service updates.
• Verify reported information.
• Improve customer support quality.
• Maintain support records.
• Facilitate dispute resolution.

Support communications may be reviewed for quality assurance, operational improvement and legal compliance where permitted by applicable law.

Express Foodie may process information where necessary to:

• Comply with applicable laws.
• Meet regulatory obligations.
• Respond to lawful requests from government authorities.
• Cooperate with law enforcement agencies where legally required.
• Protect legal rights and legitimate business interests.
• Resolve legal disputes.
• Enforce applicable agreements and policies.
• Maintain statutory records.
• Support audit and compliance activities.

Information will be disclosed only where permitted or required by applicable law.

As the Express Foodie Delivery Partner Platform continues to evolve, additional services, features or technologies may require the processing of information for new legitimate operational purposes.

Where new categories of personal information are collected or existing information is processed for materially different purposes, EXPRESS FOODIE LLP will update this Privacy Policy or provide additional notice where required under applicable law.

Any future processing of personal information will remain subject to applicable laws and the latest version of this Privacy Policy.

To facilitate the delivery of customer orders and provide delivery-related services through the Express Foodie Platform, Express Foodie may share limited Delivery Partner information with customers where operationally necessary.

Depending on the services provided through the Platform, such information may include:

• Delivery Partner first name or display name.
• Delivery status and estimated arrival information.
• Delivery progress and order status.
• Vehicle information, where applicable.
• Delivery Partner profile photograph, where supported by the Platform.
• Delivery Partner contact functionality through platform-supported communication channels, where applicable.

Express Foodie shares only the information reasonably necessary to enable order delivery, customer communication and related platform services.

Delivery Partners acknowledge that certain information may remain visible to customers for a reasonable period after delivery where required for order history, customer support, dispute resolution, fraud prevention or compliance with applicable law.

Customer access to Delivery Partner information is limited to information made available through the Express Foodie Platform and should not be interpreted as granting any right to collect, store, reproduce or misuse such information.

Express Foodie may share limited Delivery Partner information with Restaurant Partners where necessary to facilitate order preparation, pickup coordination and related operational activities.

Depending upon the operational requirements of the Platform, such information may include:

• Delivery Partner first name or display name.
• Delivery Partner arrival status.
• Delivery progress relating to assigned orders.
• Contact functionality through platform-supported communication channels, where applicable.
• Other information reasonably necessary for order fulfilment.

Restaurant Partners are permitted to use such information solely for operational purposes connected with services provided through the Express Foodie Platform and must not use or disclose such information for any unauthorized purpose.

Express Foodie may share information with authorized payment service providers, banking partners or financial institutions where necessary to facilitate:

• Earnings settlements.
• Payment processing.
• Refund processing.
• Verification of financial information.
• Fraud prevention.
• Financial compliance.
• Other legitimate payment-related services.

Information shared under this section shall be limited to that reasonably necessary for the relevant financial purpose and shall be processed in accordance with applicable laws and contractual obligations.

Payment service providers process personal information under their own privacy policies and applicable legal obligations.

Express Foodie may disclose Delivery Partner information to government authorities, law enforcement agencies, courts, regulators or other competent authorities where:

• Required by applicable law.
• Required under a valid legal process or lawful request.
• Necessary to comply with regulatory obligations.
• Necessary to investigate suspected fraud, criminal activity or security incidents.
• Necessary to establish, exercise or defend legal rights.
• Otherwise permitted or required under applicable law.

Express Foodie will make reasonable efforts to limit such disclosures to the information reasonably necessary for the relevant legal or regulatory purpose unless a broader disclosure is required by law.

Access to Delivery Partner information is restricted to authorized personnel, contractors and service providers who require such access for legitimate business purposes.

Such access may be provided for purposes including:

• Delivery Partner onboarding.
• Identity verification.
• Operational support.
• Customer support.
• Settlement processing.
• Technical support.
• Security monitoring.
• Fraud prevention.
• Regulatory compliance.
• Platform maintenance.
• Other legitimate operational purposes.

All authorized personnel and service providers who receive access to personal information are expected to maintain appropriate confidentiality and security measures in accordance with applicable contractual, operational and legal requirements.

Access to personal information is granted on a need-to-know basis and only to the extent reasonably necessary for the relevant business function.

Express Foodie does not sell, rent, trade or otherwise commercially exploit Delivery Partner personal information to third parties for monetary consideration.

Personal information is disclosed only where necessary for operating the Express Foodie Platform, providing requested services, complying with legal obligations, protecting legitimate business interests or as otherwise described in this Privacy Policy.

Nothing in this section restricts Express Foodie's ability to share information with authorized service providers, professional advisors, regulatory authorities or other parties where such sharing is permitted or required under applicable law or is reasonably necessary for the operation, security or administration of the Express Foodie Platform.

EXPRESS FOODIE LLP is committed to protecting the confidentiality, integrity and availability of the personal information processed through the Express Foodie Delivery Partner Platform.

We implement reasonable administrative, technical, organizational and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse or destruction.

Our security practices are intended to support the secure operation of the Express Foodie Delivery Partner Platform while helping maintain the privacy of Delivery Partner information in accordance with applicable laws and this Privacy Policy.

Express Foodie implements appropriate security measures designed to protect personal information throughout its lifecycle.

Depending on the nature of the information processed and operational requirements, such measures may include:

• Secure authentication mechanisms.
• Access control procedures.
• Encryption or other appropriate security technologies, where applicable.
• Secure storage of information.
• Monitoring of system activities.
• Internal security policies and operational procedures.
• Employee confidentiality obligations, where applicable.
• Other reasonable administrative, technical or organizational safeguards appropriate to the services provided.

Security measures may be updated or enhanced from time to time to address evolving operational requirements, technological developments or security risks.

Access to personal information is restricted to authorized personnel, authorized service providers and other parties who require such access for legitimate business, operational, legal, security or compliance purposes.

All authorized persons are expected to handle personal information responsibly and in accordance with applicable confidentiality obligations, internal policies and applicable laws.

Express Foodie takes reasonable steps to limit unnecessary access to personal information and to ensure that access is granted only where appropriate.

Where reasonably practicable and technically appropriate, Express Foodie uses industry-appropriate security measures to help protect information transmitted between Delivery Partners and the Express Foodie Delivery Partner Platform.

Although reasonable safeguards are implemented, no method of electronic transmission over the internet or mobile networks can be guaranteed to be completely secure.

Delivery Partners are encouraged to use trusted devices, secure internet connections and appropriate security practices while accessing the Platform.

The Express Foodie Delivery Partner Platform operates using technology infrastructure designed to support the confidentiality, integrity, availability and resilience of its services.

Express Foodie may use secure cloud infrastructure, managed hosting services, data storage solutions, backup systems, network protection technologies and other supporting infrastructure provided either directly by Express Foodie or by authorized service providers.

The underlying infrastructure, technologies and service providers may change from time to time in accordance with operational, technical or business requirements without requiring amendments to this Privacy Policy.

To help maintain the security, stability and reliability of the Express Foodie Delivery Partner Platform, Express Foodie may monitor, detect, investigate and respond to activities that may indicate unauthorized access, misuse, fraud, technical failures or other security-related incidents.

Such monitoring is carried out solely for legitimate business, operational, legal, compliance and security purposes and in accordance with applicable laws.

Where appropriate, Express Foodie may investigate suspected security incidents and take reasonable measures to protect the Platform, Delivery Partners, customers, Restaurant Partners and other authorized users.

While Express Foodie implements reasonable and appropriate safeguards to protect personal information, no electronic system, communication network, software application or method of data storage or transmission can be guaranteed to be completely secure.

Accordingly, EXPRESS FOODIE LLP cannot guarantee that unauthorized access, cyber-attacks, security breaches, technical failures or other unforeseen events will never occur.

To the extent permitted by applicable law, Express Foodie shall not be responsible for security incidents arising from circumstances beyond its reasonable control, including events caused by third-party service providers, internet infrastructure failures, malicious cyber activities or other external factors, provided that Express Foodie has implemented reasonable security measures consistent with applicable laws and industry practices.

Nothing in this section limits any rights or remedies available under applicable law.

Express Foodie continuously evaluates and improves its security practices to address evolving technologies, operational requirements, regulatory expectations and emerging security risks.

Security policies, procedures, technologies and protective measures may be updated, strengthened or modified from time to time without prior notice where such changes are reasonably necessary to maintain or improve the security of the Express Foodie Delivery Partner Platform.

Where required by applicable law, material changes affecting the processing or protection of personal information will be communicated through appropriate official communication channels.

To facilitate eligible financial transactions and provide Delivery Partner services through the Express Foodie Delivery Partner Platform, EXPRESS FOODIE LLP may collect, verify, use, store and process certain payment-related information provided by Delivery Partners.

Payment information is processed only for legitimate operational, contractual, financial, legal and regulatory purposes connected with the operation of the Express Foodie Delivery Partner Platform.

This section explains how payment-related information is collected, processed, protected and used by Express Foodie. It does not describe commercial arrangements, settlement calculations, earnings structures, incentives, security deposits or other business terms, which are governed separately by the applicable Delivery Partner Agreement, Settlement & Earnings Policy or other Express Foodie policies.

Depending upon the services provided through the Express Foodie Delivery Partner Platform, Express Foodie may collect payment-related information including, where applicable:

• Bank account holder name.
• Bank name.
• Account number.
• IFSC or equivalent banking identification code.
• UPI ID or other supported digital payment identifier.
• Payment preference information.
• Payment verification details.
• Tax-related information, where required.
• Other financial information reasonably necessary for payment processing, verification or legal compliance.

Delivery Partners are responsible for ensuring that all financial information submitted to Express Foodie is accurate, complete and kept up to date.

Providing incorrect or outdated payment information may delay payment processing or require additional verification.

Payment-related information may be used to facilitate eligible settlements, reimbursements, financial adjustments or other authorized payment transactions connected with Delivery Partner services.

Payment processing may involve authorized banking institutions, regulated payment service providers or other financial intermediaries engaged by Express Foodie.

Actual payment processing timelines may vary depending upon banking procedures, payment network availability, technical processing, regulatory requirements or other factors beyond the reasonable control of Express Foodie.

Express Foodie may maintain payment records where reasonably necessary for financial administration, reconciliation, customer support, dispute resolution, fraud prevention, accounting, auditing and compliance with applicable laws.

Express Foodie implements reasonable administrative, technical and organizational safeguards designed to protect payment-related information against unauthorized access, disclosure, alteration, misuse or loss.

Access to payment information is restricted to authorized personnel, authorized service providers and other parties who require such access for legitimate operational, financial or legal purposes.

Where appropriate, payment-related information may be encrypted, securely transmitted or otherwise protected using commercially reasonable security measures.

Although Express Foodie implements reasonable safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, Express Foodie cannot guarantee absolute security of payment-related information.

Except where required for legitimate operational, financial or legal purposes, Express Foodie does not intentionally store sensitive payment authentication information that is not necessary for providing Delivery Partner services.

Where payments are processed through authorized third-party payment service providers, certain payment credentials may be collected and processed directly by those providers in accordance with their own privacy policies, security standards and applicable laws.

Express Foodie does not control the internal processing practices of independent payment service providers.

Express Foodie may process, retain or disclose payment-related information where reasonably necessary to comply with applicable taxation laws, accounting requirements, financial reporting obligations, lawful requests from competent authorities or other legal and regulatory requirements.

Where applicable, Delivery Partners remain responsible for complying with their own tax obligations, statutory registrations, declarations and other legal responsibilities relating to income received through the Express Foodie Delivery Partner Platform.

Nothing contained in this Privacy Policy transfers such legal responsibilities to Express Foodie.

If a Delivery Partner believes that payment-related information is inaccurate or requires correction, the Delivery Partner should promptly contact Express Foodie through the officially provided support channels.

Express Foodie may review the request and, where appropriate, may request additional information or supporting documentation to verify the requested changes before updating payment-related information.

Payment-related support requests will be handled in accordance with applicable operational procedures, security requirements and legal obligations.

To provide delivery-related services through the Express Foodie Delivery Partner Platform, EXPRESS FOODIE LLP may collect, process and use location information where necessary for legitimate operational, security, contractual and legal purposes.

Location information helps Express Foodie operate delivery services efficiently, assign delivery requests, support navigation, verify service availability, improve delivery operations, enhance platform security and maintain the integrity of the Delivery Partner Platform.

Location information is collected only for purposes connected with the operation of the Express Foodie Delivery Partner Platform and in accordance with this Privacy Policy and applicable law.

Where the Delivery Partner grants the required device permissions, the Express Foodie Delivery Partner Mobile Application may collect location information while the application is running in the foreground and, where operationally necessary, in the background.

Background location may be used for purposes including:

• Supporting active delivery operations.
• Monitoring delivery progress during an accepted order.
• Assisting order assignment and delivery coordination.
• Verifying delivery movement where required.
• Improving delivery efficiency and operational reliability.
• Supporting safety, fraud prevention and dispute resolution.
• Other legitimate operational purposes connected with delivery services.

Express Foodie does not collect background location information beyond what is reasonably necessary for providing delivery-related services through the Platform.

During an active delivery, Express Foodie may process real-time location information to facilitate live delivery tracking.

Live location information may be used to:

• Assist customers in tracking active deliveries.
• Support restaurants during order fulfilment.
• Coordinate delivery operations.
• Improve estimated delivery times.
• Assist customer support.
• Verify delivery completion.
• Resolve delivery-related disputes.
• Maintain operational records.

Live tracking is intended solely for legitimate operational purposes connected with active delivery services and is not intended for continuous personal monitoring unrelated to Platform services.

Location information may be processed to help protect the Express Foodie Platform against fraud, misuse, unauthorized account activity and other security risks.

Where applicable, location information may assist Express Foodie in:

• Detecting suspicious or abnormal platform activity.
• Preventing unauthorized account access.
• Investigating suspected fraudulent behaviour.
• Supporting platform security measures.
• Verifying delivery-related operational events.
• Protecting customers, Restaurant Partners, Delivery Partners and Express Foodie.

Express Foodie may retain relevant location records for a reasonable period where required for security, legal compliance, dispute resolution, fraud prevention or other legitimate business purposes.

Location information may be used to determine whether a Delivery Partner is located within an operational service area supported by the Express Foodie Platform.

Where applicable, location information may assist in:

• Verifying service area eligibility.
• Supporting order assignment.
• Managing delivery availability.
• Operating location-based platform features.
• Improving operational efficiency.
• Supporting attendance or availability features where such functionality is provided through the Platform.

Operational service areas, assignment logic and location-based features may be modified from time to time without requiring amendments to this Privacy Policy.

Delivery Partners generally control location permissions through the settings of their mobile device.

Location permissions may be granted, modified or withdrawn at any time using the operating system settings of the device, subject to the functionality provided by the operating system.

However, restricting, disabling or withdrawing location permissions may affect the availability, functionality or performance of certain features of the Express Foodie Delivery Partner Platform, including order assignment, live delivery tracking, navigation assistance, service area verification and other location-dependent services.

Where location information is reasonably required to perform delivery services, certain Platform features may become unavailable until the necessary permissions are restored.

Express Foodie does not access location information beyond the permissions granted by the Delivery Partner or beyond what is permitted under applicable law.

EXPRESS FOODIE LLP recognizes the importance of providing Delivery Partners with reasonable transparency and control over their personal information.

Subject to applicable laws, operational requirements, platform security, contractual obligations and legitimate business interests, Delivery Partners may exercise certain rights relating to the personal information processed through the Express Foodie Delivery Partner Platform.

The availability and scope of these rights may vary depending on applicable legal requirements, the nature of the information requested and the operational status of the Delivery Partner account.

Nothing in this section requires Express Foodie to disclose confidential business information, trade secrets, security procedures or information relating to other users or third parties.

Subject to applicable law, Delivery Partners may request access to certain personal information maintained by Express Foodie relating to their Delivery Partner account.

Where permitted under applicable law, such information may include:

• Personal profile information.
• Contact information.
• Verification information.
• Account information.
• Earnings-related information made available through the Platform.
• Other personal information maintained by Express Foodie relating to the Delivery Partner.

Express Foodie may decline or limit access where disclosure would:

• Violate applicable law.
• Affect the privacy or rights of another individual.
• Reveal confidential business information or trade secrets.
• Compromise platform security, fraud prevention measures or ongoing investigations.
• Otherwise be restricted under applicable law.

Express Foodie may require reasonable identity verification before providing access to requested personal information.

Delivery Partners are responsible for ensuring that the personal information associated with their account remains accurate and up to date.

Where platform functionality permits, Delivery Partners may update eligible account information through the Delivery Partner Platform.

Where direct modification is not available, Delivery Partners may request updates through officially provided support channels.

Express Foodie may require reasonable verification before processing requests to modify personal information in order to protect account security and prevent unauthorized changes.

Certain historical, financial, legal or regulatory records may not be modified where retention is required under applicable law or legitimate business requirements.

Delivery Partners may request updates to eligible financial or settlement information associated with their Delivery Partner account.

For security, fraud prevention and regulatory compliance purposes, Express Foodie may require identity verification or supporting documentation before processing any request to update bank account details or other settlement-related information.

Updates may become effective only after successful verification and completion of applicable operational procedures.

Express Foodie reserves the right to temporarily delay settlement processing where reasonably necessary to verify updated financial information or to protect against fraudulent activity.

Where available through the Delivery Partner Platform, Delivery Partners may access reports relating to their own activities, including information such as:

• Earnings summaries.
• Settlement records.
• Order history.
• Attendance records.
• Delivery activity.
• Other operational reports made available through the Platform.

The availability, format and content of reports may change from time to time as the Platform evolves.

Access to reports is limited solely to information relating to the respective Delivery Partner account.

A Delivery Partner may request deactivation of their account through the officially provided support channels or other procedures made available by Express Foodie.

Account deactivation is subject to completion of any applicable operational, financial, contractual or legal requirements.

Account deactivation does not automatically require the deletion of personal information.

Express Foodie may retain certain information after account deactivation where retention is:

• Required by applicable law.
• Necessary for taxation or accounting purposes.
• Required for fraud prevention or security.
• Necessary for dispute resolution.
• Required to protect the legal rights or legitimate business interests of Express Foodie or other parties.
• Otherwise permitted under applicable law.

The processing of retained information after account deactivation shall continue to be governed by this Privacy Policy and applicable laws.

Account deactivation does not automatically terminate any rights, obligations or liabilities that survive under applicable agreements or applicable law.

Delivery Partners may contact Express Foodie regarding questions, concerns or requests relating to this Privacy Policy or the processing of their personal information through the officially provided communication channels.

Where reasonably necessary, Express Foodie may request additional information to verify the identity of the requesting Delivery Partner before responding to privacy-related requests.

Express Foodie will make reasonable efforts to review and respond to legitimate privacy-related requests within a reasonable period, subject to applicable law and operational requirements.

Submission of a request does not guarantee that every request can be fulfilled where legal, security or operational limitations apply.

EXPRESS FOODIE LLP may revise, update or modify this Privacy Policy from time to time to reflect changes in applicable laws, regulatory requirements, platform functionality, operational practices, security measures or legitimate business requirements.

Where appropriate, material changes may be communicated through the Delivery Partner Mobile Application, official website, email, notifications or other officially recognized communication channels.

The most recent version of this Privacy Policy shall supersede all previous versions and shall become effective from the date specified in the updated Policy.

Continued access to or use of the Express Foodie Delivery Partner Platform after an updated Privacy Policy becomes effective constitutes acceptance of the revised Privacy Policy.

If a Delivery Partner does not agree with any revised Privacy Policy, the Delivery Partner should discontinue the use of the Platform and may request account deactivation through the officially provided communication channels.

EXPRESS FOODIE LLP retains personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with applicable laws, resolve disputes, enforce contractual obligations, maintain platform security, prevent fraud or meet legitimate business and operational requirements.

The retention period applicable to different categories of personal information may vary depending upon the nature of the information, the purpose for which it was collected, legal or regulatory requirements and operational needs.

Where personal information is no longer required for the purposes for which it was collected, Express Foodie will take reasonable steps to securely delete, anonymize or otherwise dispose of such information, unless a longer retention period is required or permitted under applicable law.

Retention of information under this section does not create any obligation for Express Foodie to retain information longer than reasonably necessary or legally required.

A Delivery Partner may request the deactivation or closure of their Delivery Partner account through the officially provided communication channels, subject to the applicable Delivery Partner Terms & Conditions and operational requirements.

Deactivation of a Delivery Partner account does not automatically result in the immediate deletion of all personal information.

Certain information may continue to be retained where reasonably necessary for purposes including:

• Compliance with applicable laws.
• Financial accounting and settlement.
• Taxation and audit requirements.
• Fraud prevention and investigation.
• Dispute resolution.
• Enforcement of contractual obligations.
• Platform security.
• Protection of the legitimate rights and interests of Express Foodie or other users.
• Other lawful business or regulatory purposes.

Following account deactivation, access to certain platform services may be discontinued in accordance with applicable policies and operational requirements.

Where permitted under applicable law, Delivery Partners may request the deletion of their personal information by contacting Express Foodie through the officially provided support channels.

Upon receiving a valid request, Express Foodie may review the request and determine whether the requested information can be deleted, taking into account applicable legal obligations, regulatory requirements, contractual commitments, ongoing investigations, dispute resolution requirements, security considerations and other lawful grounds for retaining information.

Where deletion is approved, Express Foodie will take reasonable steps to delete or anonymize the relevant personal information within a reasonable period, subject to applicable technical limitations and legal requirements.

Where Express Foodie is legally required or otherwise permitted to retain certain information, only the information that must be retained will continue to be stored for the applicable retention period.

Express Foodie may request reasonable information to verify the identity of the requesting individual before processing any deletion request.

Submission of a deletion request does not automatically require Express Foodie to delete information where retention is permitted or required under applicable law.

Where personal information is no longer required to be retained, EXPRESS FOODIE LLP will take reasonable measures to securely delete, anonymize or permanently dispose of such information using methods appropriate to the nature of the information and the available technology.

Reasonable administrative, technical and organizational safeguards are implemented to reduce the risk of unauthorized access to personal information during the deletion or disposal process.

Where information has been shared with authorized service providers acting on behalf of Express Foodie, Express Foodie may require such service providers to securely delete or dispose of the relevant information in accordance with applicable contractual obligations and applicable law.

Notwithstanding the foregoing, certain backup copies, archived records or system logs may continue to exist for a limited period where reasonably necessary for disaster recovery, business continuity, security, legal compliance or other legitimate operational purposes. Such information will remain subject to appropriate security safeguards and applicable retention requirements.

If you have any questions, concerns, requests or complaints regarding this Privacy Policy, the processing of your personal information, your privacy rights or any privacy-related matter concerning the Express Foodie Delivery Partner Platform, you may contact EXPRESS FOODIE LLP using the details provided below.

Company Name:

EXPRESS FOODIE LLP

LLPIN:

ACY-6617

For privacy-related requests, data protection enquiries or questions regarding the processing of your personal information, please contact:

privacy@expressfoodie.in

For general support, Delivery Partner account assistance or operational enquiries, please contact:

support@expressfoodie.in

Official Website:

https://delivery.expressfoodie.in

EXPRESS FOODIE LLP
Govindgarh (Jaipur)
Rajasthan – 303712
India

Express Foodie will review privacy-related requests and communications submitted through its official communication channels in accordance with applicable laws and its internal operational procedures.

Where additional information is reasonably required to verify the identity of the requester or to process a request, Express Foodie may request such information before taking further action.

Nothing in this section limits any rights or remedies available under applicable law